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FAQs

Delivery

  • How long does delivery take?

We endeavour to have your order packed and ready to ship within 1-2days of receiving payment.  Delivery times depend on Australia Post services, 

  • How can I track my order?

To track your order, check your order status in My Orders, by logging into your account. Log into your account here.
Once your order is shipped, you will receive an email containing a tracking ID number. If you haven’t received this email be sure to check your junk/spam folder. If you still are unable to find that email, contact our team here.

  • Can I add items to my order?

Yes, if you would like to add items to an order that you have recently placed, you can order with Pick Up In Store and write in the notes to add it to your previous order. In these notes include the name and order number of the order you would like to add to.
If you would like to add to an order 24 hours after placing the order, contact the team to make sure it hasn't been packed yet and we can organise how to proceed with your purchases.

  • I have received my parcel and part of my order is damaged what can be done to resolve this issue?

If an item is damaged in your delivery, you will need to contact our customer service team with a photo and details of the damaged item.
Please email us at sales@cortella.com.au or call 0455 355 888

  • Do you ship overseas? (outside of Australia)

We are not currently shipping outside of Australia. If you are interested in ordering from us internationally, let us know and we will consider growing our store if there is enough interest!

Retail Store

  • What are your in store trading hours?

Monday – Friday 9.00am to 6.00pm
Saturday 9.00am to 5.00pm
Sunday 10.00am to 3.00pm

  • Where is our store located?

Shop 7-8 Yarra Junction Shopping Centre
2450 Warburton Highway
Yarra Junction, Victoria 3797

  • Can I put an item on hold?

If you are shopping instore, the staff at the counter can put an item aside for you with your name and details attached. We can only hold items for 48 hours and it will be put back on the floor if it is not purchased within that time.
If you need more time or are online, we recommend using our Pick Up In Store service.

  • Do you accept American Express?

Currently we do not accept American Express instore.

  • How long will it take to receive my refund?

Once we have received your return order, or approved a refund, your refund will be processed within 1-3 business days.
Please note that your financial institution may need 3-5 business days to clear the funds back into your account.
View our Returns Policy

  • How do I purchase a particular design or colour if there is no option to select it?

We have some products that come in various designs/colour options where you are unable to select a particular option. If you are wanting a particular design or colour then please make reference to that in the notes/comment box on the Cart page, we will do our best to supply that design. If no comment is left then we will supply a random design for you.

  • Can I order bulk?

Yes you can! For more information on buying bulk contact us directly at sales@cortella.com.au or 0455 355 888