What shipping options do you offer?
We currently only offer services from Australia Post
What are your shipping rates?
We offer $15 Flat Rate Shipping Australia Wide on All Products. Please note that some orders, bulky items and/or regional areas are not eligible for deliveries.
What post carries services do you use?
Australia Post is currently used for dispatching all orders. We use the most suitable carrier for your order size, weight and destination. While we don’t offer overnight/express shipping, we will still get your parcel to you as fast as we possibly can.
How soon will you dispatch my order?
Orders are generally shipped from our Yarra Junction store, which is located in Victoria the next day* after full payment is received. Once a parcel is sealed and ready for collection by our post or courier drivers, the order cannot be changed or cancelled.
Do you deliver to PO Boxes?
Yes! We can ship most orders to PO boxes, but please note that we are strictly limited to Australia Post services. Please note that some orders, bulky items and/or regional areas are not eligible for PO Boxes.
Do I have to be home to receive my parcel?
For all Australia Post parcels, we mark them with a 'Do Not Safe Drop' label. This means that if you're not home, a calling card will be left in your letterbox and the parcel will await collection at your local Post Office. Sometimes the contracted delivery driver might forget to leave a calling card, so always check your tracking (where possible) or your parcel may be returned to us automatically after a week or so. We cannot be liable for re-shipping costs under these circumstances.
Do you ship overseas or internationally?
Unfortunately, due to carrier and warranty limitations, we are unable to supply to addresses outside of Australia.
Are all your products in stock?
The Cortella website uses a live stock level system. If our website says that we have an item in stock, then it's on our shelf in Yarra Junction waiting for you! While stock errors sometimes occur, we will always do our best to solve the issue to your satisfaction as quickly as possible.
If a product is sold out and you still want to make a purchase with us, please contact us at email@example.com.